Terms of service

1. Business Information

Legal Company Name: KINGSWELL S.R.L.

Company Registration Number: J2026039666004

VAT Number: RO54935395

Registered Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania

Email: request@tasklune.com

2. Scope and Acceptance

These Terms and Conditions govern your access to and use of tasklune.com, as well as any purchase completed through it.

By browsing our storefront or submitting an order, you confirm that you have read and fully accept these Terms. If you disagree with any provision, please stop using the site.

Age Requirement: Our products and services are designed for individuals aged 18 and above. Users under this age may only access the site under the supervision and with the consent of a parent or legal guardian.

3. Products & Catalogue Information

3.1 Product Presentation

• Product descriptions, images, and shade or scent references are provided for informational purposes only.

• Actual colour or texture may vary slightly depending on your display settings.

• We make every reasonable effort to keep listings accurate, though we cannot guarantee that all details are free from error at all times.

3.2 Stock & Availability

• All products are subject to live stock availability.

• We reserve the right to adjust order quantities or withdraw listings without prior notice.

• Should an item become unavailable after checkout is completed, we will inform you promptly and offer either a refund or a suitable alternative.

4. Pricing & Payment

4.1 Pricing

• Prices are shown in EUR, GBP, and USD based on your location.

• Displayed prices include applicable statutory taxes unless otherwise indicated.

• Delivery charges, where relevant, are calculated and applied automatically at checkout.

• Prices at checkout do not include import duties or VAT that may be assessed by customs in your destination country for shipments originating outside the EU (see Section 6.4 and our Shipping & Delivery policy).

• We may revise prices at our discretion; the price charged is the one confirmed at the time your order is placed.

4.2 Payment

• Payment is taken once your order is submitted.

• We accept major credit and debit cards as well as PayPal.

• We do not retain your full card details on our own servers.

• All payment information is transmitted using industry-standard encryption protocols.

5. Placing & Confirming Orders

5.1 How to Order

• Select your desired items and add them to the cart.

• Proceed to our secure checkout page.

• Enter your accurate shipping and billing information.

• Review your complete order summary.

• Finalise payment.

• You will receive an order confirmation by email.

5.2 Acceptance & Cancellation by Us

• A binding sales agreement is established once your order is confirmed.

• We reserve the right to cancel or decline an order in the event of stock shortages, pricing errors, or suspected fraudulent activity.

5.3 Your Responsibility

• You are solely responsible for the accuracy of the shipping and contact details you provide.

• We accept no liability for delays or delivery failures resulting from incorrect information submitted at checkout.

6. Shipping

6.1 Where We Ship

We currently deliver to Romania, other EU member states, the United Kingdom, and a selection of additional countries. For the complete and up-to-date list, please consult our Shipping & Delivery page before placing an order.

6.2 Estimated Delivery Times

• Order Processing: 1 to 3 business days.

• International Transit: 7 to 15 business days.

• These are estimates only, not guarantees, and are calculated from the point your order is confirmed.

6.3 Shipping Issues

• Lost parcels, or damage not apparent until the package is opened, must be reported within 7 days of the expected delivery date. Damage visible on the exterior of the parcel at delivery should be noted on the delivery record and reported within 24 hours — refer to our Shipping & Delivery policy for full details.

• We will liaise with the relevant carrier to investigate and resolve the matter.

• Risk in the goods transfers to you once the parcel has been successfully delivered.

6.4 Import Duties, Taxes & Customs

Certain orders are dispatched from logistics facilities situated outside the European Union. Consequently, your order may be subject to import duties, customs fees, or VAT imposed by your destination country upon arrival. These charges are not included in the price paid at checkout and remain the recipient's responsibility. We recommend consulting your local customs authority beforehand if you wish to estimate any potential additional costs.

7. Right to Cancel (14-Day Cooling-Off Period)

7.1 Your 14-Day Window

You hold the statutory right to cancel your order within 14 calendar days without giving any reason. This period commences:

• From the day you (or a person you designate) take receipt of the goods; or

• For orders delivered across multiple parcels, from the day you receive the final parcel.

7.2 How to Cancel

To exercise your right to cancel within the cooling-off period, please contact us with the following details:

• Email: request@tasklune.com

• Subject Line: "Order Cancellation – [Order Number]"

• Please include: Your full name, order number, and purchase date.

7.3 Sending the Item Back

• Items must be returned within 14 days of your cancellation notice.

• Return Address: [Return address to be confirmed — please contact us before sending any return]

• Products must be unused, unopened, and with all original seals and packaging intact.

• We recommend using a trackable shipping service for all returns.

• If the return destination is outside the EU, please retain your shipping receipt, as proof of return may be required for customs or refund verification purposes.

7.4 Getting Your Refund

• Refunds are processed within 14 business days of us receiving and inspecting the returned item.

• The product price and the original standard delivery fee are refunded in full, in accordance with EU consumer law and our Returns & Refunds policy. Any amount paid for express or upgraded delivery is non-refundable. Return shipping costs are your responsibility unless the item was faulty.

• Refunds are returned to your original payment method.

• We may withhold a refund until the item, or satisfactory proof of its return, has been received.

7.5 What's Excluded

The 14-day right to cancel does not extend to:

• Personalised or made-to-order items.

• Products that are perishable or carry a limited shelf life.

• Hygiene-sensitive cosmetics (e.g. lipsticks, eyeshadows, applicators) whose protective seal has been broken after delivery.

8. Returns, Refunds & Exchanges

8.1 Who Can Return an Item

You may return an item provided you notify us within 14 calendar days of delivery (see Section 7) and dispatch it back within a further 14 days, on the condition that it is unused, unopened, in its original packaging, and accompanied by proof of purchase.

8.2 Refunds & Deductions

• Refunds are issued within 14 business days of receipt.

• Return shipping is the customer's responsibility, except where the product is faulty.

• A partial deduction may be applied if a returned item shows evidence of use beyond initial inspection.

8.3 Exchanges

We do not facilitate direct exchanges. If you require a different product, please return your original purchase for a refund and place a separate new order.

9. Warranty & Faulty Products

9.1 Your Legal Protections

Under applicable EU consumer law, you are entitled to a 2-year statutory guarantee of conformity, granting you the right to repair, replacement, or a proportionate price reduction for defective goods.

9.2 Reporting a Problem

Please report any fault or damage by email at request@tasklune.com, attaching supporting photographs, within 7 days of delivery.

10. Complaints

For defective, damaged, or non-conforming products, please refer to the warranty provisions in Section 9. For any other complaint regarding your order, our service, or these Terms, email us at request@tasklune.com with the subject line "Complaint – [Order Number]".

We aim to acknowledge your complaint within 48 hours and provide a comprehensive response within 7 business days.

11. Your Obligations as a User

By using our site, you agree to:

• Supply accurate and complete information when browsing or placing an order.

• Use the website lawfully and never for fraudulent or unlawful purposes.

• Refrain from any activity that disrupts the website or attempts unauthorised access to our systems.

• Respect our intellectual property rights and those of third parties.

12. Intellectual Property

All content on tasklune.com — including text, images, logos, and page layouts — is the property of KINGSWELL S.R.L. Copying, scraping, or commercial reuse of this content without prior authorisation is strictly prohibited. You may view and print pages for personal, non-commercial use and share product links on social media; any other form of reuse requires our written consent in advance.

13. Liability

13.1 Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect or consequential losses arising from your use of the website or our products.

• Our total liability in respect of any order is limited to the price paid for the relevant product.

• We are not responsible for delays or failures caused by circumstances beyond our reasonable control (see Section 14, Force Majeure).

13.2 No Additional Warranties

Products are provided as-is except where a warranty is expressly stated or required by law. We make no representations beyond those set out in these Terms.

13.3 Your Statutory Rights

Nothing in these Terms limits any statutory consumer right that cannot lawfully be excluded, including rights available to you under EU consumer protection legislation.

14. Force Majeure

We will not be held liable for any delay or failure to fulfil our obligations under these Terms where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, earthquakes, storms)

• War, terrorism, or civil unrest

• Government action or restrictions, including customs or export/import controls

• Pandemics or public health emergencies

• Strikes or labour disputes

• Supplier or carrier failures

• Technical or system outages

15. Governing Law & Jurisdiction

15.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Romania.

15.2 Jurisdiction

If you are a consumer residing in the European Union, you may bring proceedings relating to these Terms either before the courts of your country of residence or before the courts of Romania, at your discretion. This does not affect any mandatory consumer-protection jurisdiction rules applicable under the law of your country of residence.

16. Changes to These Terms

16.1 Our Right to Update

We reserve the right to amend these Terms at any time.

16.2 How We'll Notify You

• Revisions will be published on this page with an updated Last Updated date.

• For material changes, we will notify you by email or through a notice displayed on our website.

• Continued use of the website following any update constitutes your acceptance of the revised Terms.

16.3 Staying Informed

We encourage you to review these Terms periodically to stay informed of any changes.