Shipping & Delivery

How Delivery Times Work

Total delivery time = Processing time + Transit time.

Processing

• Orders are processed Monday through Friday.

• Items shown as available on our site are in stock and ready to ship.

• Orders are typically processed within 1 to 3 business days of being placed.

• Parcels are dispatched the business day following the completion of processing.

Transit

• Standard International Transit: 7 to 15 business days after processing.

• Estimated Total Delivery — Standard Orders: 8 to 18 business days.

• Estimated Total Delivery — Peak or Promotional Periods: up to 20 business days.

Import Duties, Taxes & Customs

Certain orders are fulfilled from logistics facilities located outside the European Union. As a result, your order may be subject to import duties, customs clearance fees, or VAT levied by the customs authority in your destination country upon arrival. These charges are separate from, and not included in, the price paid at checkout, and are the recipient’s responsibility. Customs clearance may also add to the transit times listed above. If you wish to estimate any potential additional costs, we recommend consulting your local customs office before placing an order.

Where We Deliver

Europe

Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom

North America

United States, Canada

Other Regions

Don’t see your country listed? Email request@tasklune.com to check current availability.

Shipping Costs

Delivery fees are calculated at checkout based on your destination, parcel weight, and order value.

Carriers

Orders may be transported via national postal services or regional courier networks, with final delivery typically handled by your local postal operator. Your dispatch confirmation email will include the assigned carrier and a tracking link.

Getting Your Address Right

Please ensure your delivery details are complete and accurate. We are not responsible for delivery failures or delays resulting from incorrect, incomplete, or invalid address information provided at checkout.

If You’re Not Home

If you are unavailable when a delivery is attempted, the carrier will typically leave a notice explaining how and where to collect your parcel.

• Unclaimed Parcels: If a parcel is not collected within the carrier’s holding period, it will be returned to us, and any refund will have applicable outbound and return shipping fees deducted.

Tracking Your Order

A tracking number is issued once your order leaves our warehouse. If tracking shows no updates 5 business days after your order date, please contact request@tasklune.com with your order number.

Delivery Problems

Parcel Not Received

• Within 48 hours: Check with neighbours or building management, look for delivery notices, verify the address you submitted, and ask other household members.

• After 48 hours: Open an enquiry directly with the carrier using your tracking number, and notify us at request@tasklune.com.

Parcel Arrived Damaged

• Visible Damage: Inspect the parcel before accepting delivery. Refuse it or note “DAMAGED” on the delivery record, photograph the damage immediately, and report it to request@tasklune.com within 24 hours.

• Hidden Damage: Contact us within 7 days at request@tasklune.com, attach clear photos, retain all original packaging, and refrain from using the item.

Wrong Item Received

Notify us within 7 days at request@tasklune.com. Please do not use the product or remove any seals — include your order number and supporting photos.

Changing or Cancelling an Order

• Before Dispatch: Contact us promptly at request@tasklune.com with your order number and the change you require.

• After Dispatch: Once shipped, orders cannot be modified or cancelled. You may refuse delivery on arrival, or accept it and initiate a return under our standard Returns & Refunds process.

Liability & Risk

• We’re Responsible For: Parcels officially confirmed lost in transit by the carrier, and items arriving with genuine shipping damage.

• We’re Not Responsible For: Carrier delays beyond our control, customs delays or duties, delivery issues caused by incorrect addresses, unclaimed or refused parcels, force majeure events, or seasonal shipping congestion.

• Risk Transfer: Risk of loss or damage passes to you once the parcel has been successfully delivered to the address, locker, or pickup point on file.

Force Majeure

We are not liable for delivery delays or failures caused by events beyond our reasonable control — including natural disasters, epidemics, armed conflict, government restrictions, labour strikes, severe weather, carrier disruptions, or technical outages. In such cases, we will notify affected customers and offer an extended delivery window or a full refund, at your choice.

Contact

• Registered Company: KINGSWELL S.R.L.

• Company Registration Number: J2026039666004

• Support Email: request@tasklune.com

• Subject Format: “Shipping Inquiry – Order #[YOUR ORDER NUMBER]”

• Support Hours: Responses within 24 to 48 hours.