Return & Refund Policy

Cancelling an Order

• Before Dispatch: You may cancel your order at any point before it is shipped. Contact us promptly at request@tasklune.com with your order number, and once your cancellation is confirmed, a full refund will be issued to your original payment method.

• After Dispatch: Once an order has been shipped, cancellation is no longer possible — however, you are welcome to return it by following the process outlined below.

EU Customers: Your Right of Withdrawal

If you are an EU consumer, you hold the statutory right to cancel your order within 14 days without providing a reason. This 14-day window begins from:

• The day you (or a person you designate) receive the goods; or

• For orders shipped in multiple parcels, the day you receive the final parcel.

What’s Not Covered by This Right

• Personalized Items: Custom or made-to-order products.

• Sealed Hygiene Products: Cosmetics such as lipsticks, eyeshadow palettes, and applicators that were sealed for hygiene reasons and have been unsealed following delivery.

Returning an Item

Conditions

• Notification Window: You have 14 days from delivery to inform us of your intention to return an item. Following that, you have a further 14 days to send it back.

• Item Condition: Items must be unused, unopened, with any protective seals intact, and returned in their original packaging where possible.

Steps to Follow

• Step 1 – Contact Us: Email request@tasklune.com with your order number, the item(s) you wish to return, and your reason for returning.

• Step 2 – Pack Your Return: Use the original packaging where possible, keep any protective seals as intact as circumstances allow, and pack securely to prevent transit damage.

• Step 3 – Ship It Back: Send the parcel to the return address we provide once your return has been confirmed.

• Return Address: [Return address to be confirmed — please contact us before sending any return]

We recommend using a trackable shipping service and retaining your receipt. Please share the tracking number with us once your return is on its way. If the return address is outside the EU, please also retain any customs documentation related to the return shipment.

Who Covers Return Shipping?

Return shipping costs are the customer’s responsibility. We refund the product price plus the original standard shipping fee, where applicable.

Refunds

• Processing Time: We inspect and process returns within 72 hours of their arrival at our facility.

• Refund Timeline: Once processed, your refund is issued within 14 business days, though your bank’s own processing time may add a few additional days.

• Refund Method: Refunds are returned to the payment method used for the original order.

Haven’t Received Your Refund Yet?

• Check with your bank or card provider — processing times can vary.

• Use your order confirmation email when following up, to help speed things along.

• Still waiting? Contact us at request@tasklune.com and we’ll help resolve it.

Damaged or Incorrect Items

Contact us within 7 days of delivery at request@tasklune.com with your order number, clear photos of the issue, and a brief description. We aim to resolve reported issues within 48 hours, offering either a full refund (including shipping costs) or a free replacement and prepaid return label.

Exchanges

We do not currently offer direct exchanges. If you require a different shade, size, or item, please return your original purchase for a refund and place a new order for the item you’d like instead.

Contact Us

• Email: request@tasklune.com

• Registered Company: KINGSWELL S.R.L.

• Company Registration Number: J2026039666004

• Subject Format: “Return Request – Order #[YOUR ORDER NUMBER]”