FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can check out as a guest without creating an account. That said, registering offers a number of useful benefits:

A faster, streamlined checkout experience

Convenient access to your order history and live order status

Priority updates on new arrivals and exclusive offers

2. WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal.

3. HOW SAFE IS MY ONLINE PURCHASE?

Every online transaction is handled through an SSL-secured page. Your payment details are encrypted via SSL and sent directly to our payment provider's network for authorisation. We do not retain your credit card information on our servers.

4. ARE CURRENCY EXCHANGE RATES APPLIED?

All transactions are settled in US Dollars. If your card is denominated in another currency, the conversion will be based on the exchange rate applied by your card issuer on the date the transaction is processed.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

Our website and services operate in English, so all information entered — including your shipping address and punctuation — must use English characters. If your address includes non-English letters, please substitute them with the nearest English equivalent. For example, replace “ç” with “c”.

6. CAN I UPDATE MY SHIPPING ADDRESS AFTER ORDERING?

Unfortunately, shipping addresses cannot be amended once an order has been processed or dispatched. We recommend using your permanent home address rather than a temporary one, as customs processing times can vary.

7. HOW LONG WILL DELIVERY TAKE AND HOW DO I TRACK MY ORDER?

Delivery timelines depend on the shipping method chosen at checkout. Once your order has been dispatched, you will receive an email containing your tracking number and the relevant tracking link. Please note that we are not responsible for delays caused by customs authorities in your destination country.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If any items are absent from your delivery, please contact us immediately at request@tasklune.com.

FOR ANY OTHER QUESTIONS, PLEASE REACH OUT TO US DIRECTLY AT REQUEST@TASKLUNE.COM.