FAQs

1. DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you can complete your purchase as a guest. However, registering an account comes with several benefits:

Faster checkout experience

Easy access to your order history and current order status

Exclusive updates on new arrivals and special offers

2. WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept all major credit cards (VISA, Mastercard, Discover, AMEX) as well as PayPal.

3. HOW SAFE IS MY ONLINE PURCHASE?

All online purchases are processed through an SSL-secured webpage. Your payment details are encrypted via SSL and transmitted directly to our payment provider's network for authorization. We do not store your credit card information on our servers.

4. ARE CURRENCY EXCHANGE RATES APPLIED?

All transactions are processed in US Dollars. If your card is issued in a different currency, the conversion will be calculated based on the exchange rate applied by your card issuer on the date the transaction is processed.

5. HOW DO I ENTER MY SHIPPING ADDRESS?

Our website and services operate in English, so all information entered — including your shipping address and punctuation — must use English characters. If your address contains non-English letters, please substitute them with the closest English equivalent. For example, replace "ç" with "c".

6. CAN I UPDATE MY SHIPPING ADDRESS AFTER ORDERING?

Unfortunately, shipping addresses cannot be modified once an order has been processed or dispatched. We recommend using your permanent residential address rather than a temporary one, as customs processing times may vary.

7. HOW LONG WILL DELIVERY TAKE AND HOW DO I TRACK MY ORDER?

Delivery times depend on the shipping method selected at checkout. Once your order has been shipped, you will receive an email with your tracking number and the relevant tracking website. Please note that we are not responsible for delays caused by customs authorities in your country.

8. WHAT SHOULD I DO IF ITEMS ARE MISSING FROM MY ORDER?

If any items are missing from your delivery, please contact us immediately at request@tasklune.com.

FOR ANY OTHER QUESTIONS, PLEASE REACH OUT TO US DIRECTLY AT REQUEST@TASKLUNE.COM.